Meet some of the people who make our customers use of our software as trouble-free as possible.
Last Thursday the Effective Software Customer Success team was awarded the 'Service Excellence' award for the 2nd year in a row by the British Safety Industry Federation (BSIF). It was a fantastic end to a great week meeting attendees and friends at 'The Health & Safety Event' at The NEC, Birmingham.
Our Director of Customer Success Billy O'Brien and our Marketing Manager David Rowland received the award for the CS team.
It was a fantastic acknowledgment of the hard work, patience and dedication that our CS team is becoming well- known for. The whole company is incredibly proud of their achievement:
"It was a great honour to receive for a second consecutive year the BSIF customer service award at the awards night. To be recognised by our customers for the outstanding work our customer success team do in ensuring all our customers are successful in using our software is something we as a company put a huge value in. Our team are always at hand to advise and help our customers and I am delighted to have received this award on their behalf"
Billy O'Brien, Director of Customer Success
This award was conferred based on the responses and opinions of Effective Software customers. In recognition of their achievement, we wanted to introduce some of the core members of our Customer Success team:
MEET THE CORE MEMBERS OF OUR CS TEAM
The Customer Success team plays a vital role in Effective Software. They are on hand to answer any question about the software that our customers have. Customers can contact CS through raising a ticket through our dedicated Help Centre.